Privacy Policy
Last updated: 14 December 2025
Who we are
This website is operated by Martyn Rowland ("we", "us" or "our").
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details on our Contact page.
What information we collect
When you contact us or submit an enquiry through this website, we may collect:
Your name
Email address
Telephone number
Event date
Event venue or location
Details about your event
Any other information you choose to provide
If you book our services, we may also collect billing information and details required to fulfil your booking.
How we use your information
We use your personal information to:
Respond to your enquiries
Provide quotations
Manage and administer bookings
Communicate with you before and after your event
Prepare contracts and invoices where required
Process payments
Meet our legal and accounting obligations
Improve our services and website
When you submit an enquiry through this website, your information is securely transferred to our Giggio booking management system so we can respond to your enquiry and administer your booking.
We do not sell your personal information.
Legal basis for processing
We process your personal information under one or more of the following lawful bases:
To take steps at your request before entering into a contract.
To perform our contract with you.
To comply with legal obligations, including accounting and tax requirements.
For our legitimate interests in operating and improving our business, provided these interests do not override your rights.
With your consent, where consent is required, such as for marketing communications.
Sharing your information
We only share your personal information where it is necessary to provide our services or comply with legal obligations.
This may include:
Giggio, our booking management system, which securely stores and manages booking enquiries, client details and event information on our behalf.
Payment providers used to process payments.
Our accountants or professional advisers.
Website hosting and technology providers.
Legal or regulatory authorities where required by law.
Where Giggio processes your personal information, it acts as a data processor on our behalf in accordance with UK data protection law.
Giggio's Data Processing Terms are available at:
https://www.getgiggio.com/DataProcessingTerms.html
Further information about Giggio's approach to data protection is available at:
https://www.getgiggio.com/gdpr.html
We do not sell or rent your personal information to third parties.
International transfers
Some of our service providers may process personal information outside the United Kingdom. Where this happens, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.
How long we keep your information
We only keep your personal information for as long as necessary.
If your enquiry does not result in a booking, we will normally retain your information only for as long as reasonably necessary to deal with your enquiry and any follow-up communication.
Booking records, invoices and related financial information may be retained for up to seven years to comply with legal and tax obligations.
Cookies
This website uses cookies to help it function correctly and improve your browsing experience.
Some cookies are essential for the operation of the website. Others, such as analytics cookies, will only be used where you have given your consent.
You can manage or withdraw your cookie preferences at any time by changing your browser settings.
Website analytics
We may use website analytics tools to help us understand how visitors use our website. These tools may collect information such as:
IP address
Browser type
Device information
Pages visited
Time spent on the website
This information is used only to improve the performance and usability of our website.
Data security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
However, no method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.
Your rights
Under UK data protection law, you have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where appropriate.
Request restriction of processing in certain circumstances.
Object to certain processing.
Request a copy of your information in a portable format where applicable.
Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us.
Complaints
If you have concerns about how we have handled your personal information, please contact us first so we have the opportunity to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised "Last updated" date.